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FAQ’s

Why a web designer? Can't I just do it myself?

Absolutely you can! Question really is should you? We believe everyone has their own gifts and talents. Ours happens to be an eye for detail, technical savvy and a way with word that creates a perfect design. What is your superpower?

What if I only need help and not a full design?

We service all levels of our clients' needs when it comes to their online presence. Some need a full design or redesign while others only need images fixed or perhaps a page moved around. We will meet you where you are at in with your website and create a custom solution just for you.

How do I decide on a design for my website?

We take each client through our discovery session where we find out the story and heart behind your organization. Afterwards we create a custom proposal based on that discussion. Unlike many designers, we do not create a concept of what your site might look like. We understand that the process is fluid and can change many times during the design phase. By asking probing questions and getting valuable feedback every step of the way we are able to create the vision you have and make it come alive on the web.

What makes WordPress the best?

OK so best is more opinion than anything, however WordPress is rapidly growing as the "go to" platform for much of the web. We at HeartWired believe that in order to best serve our clients, rather than picking numerous web platforms like Drupal, Joomla, and more, it made sense to focus on becoming great at one platform rather than okay at many.

If you build my site, do you own it?

Your website is yours to own and do with what you will. We try to empower our clients to the level in which they are comfortable as far as the daily operation of their website. Some clients want to be able to blog, add products or even move things all around while others would rather we do all that for them. It is your site after we design it and it is up to you whether you want us to maintain it or you prefer to do that yourself.

Do you provide hosting for my new website?

We can provide hosting for both your website and your email if you so choose. Our hosting is provided by a company that built their hosting specifically for WordPress therefore it is made to be fast and worry-free. Email is hosted separately we offer one hosting option that is easily managed, as well as can recommend options such as G-suite for email as well. Our website hosting comes with daily backups as well as a complimentary SSL licence which is becoming the new standard and in being provided for free adds up to saving you money each year as well as keeping your site secure.

What if I have more questions?

We are available through our contact page on our site as well as on Facebook, or we can be reached by phone +1 (904) 660-5185, feel free to reach out to us at anytime we are here to help answer any WordPress Web Design questions you may have.

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